Order not yet confirmed (in SCM / AirSupply)
Order does not appear in Invoing
The customer has sent the order outside SupplyOn / AirSupply, therefore no reference can be made in Invoicing and therefore the invoice must be created outside SupplyOn as well.
Order not yet confirmed in SCM
Many customers expect you to confirm an order before you can invoice it. If your order does not appear in the list of billable items, it has not yet been confirmed.
If one has still the old eInvoicing UI, the process and the error message is the same. If the new one is turned on there will be no error message, see the following video.
Order not yet confirmed in AirSupply
You have received the order on AirSupply, but the collaboration on the order is not yet complete. Please make sure that you have accepted the order on AirSupply in advance. The order must have the status "Open", "Received" or "Partially received" for it to be billed.
Please make sure that the order line number appears in the same way in the CSV file as in the AirSupply / SupplyOn SCM application.
