What payment options are available for the SupplyOn invoice?
The SupplyOn fee can be paid by bank transfer or credit card.
Payment by cheque is not possible.
To pay by credit card, please use this link:
www.SupplyOn.com/payment
Bank details – outside the USA:
Deutsche Bank AG, Stuttgart
Bank code (BLZ): 600 700 70
Account number: 162 01 03 00
SWIFT: DEUTDESS
IBAN: DE37600700700162010300
Bank address: Theodor-Heuss-Straße 3, 70174 Stuttgart, Germany
Bank details – USA:
Deutsche Bank Trust Companies Americas
Account name: SupplyOn AG
Bank account number: 04-881-634
Bank address: 1 Columbus Circle, New York, NY 10019
ABA#: 021-00-1033 (Domestic)
SWIFT: BKTRUS33XXX (International)
CHIPS: 0103
How can a copy of the SupplyOn invoice be downloaded?
If you're a Company Administrator (user role CompanyAdmin ), you can download invoices via the menu:
Administration → Contract & Invoice → Invoices / Open Items
Not sure who in your company has this role?
Get in touch via the contact form:
https://contact.supplyon.com/
How can the invoice recipient's email address for the SupplyOn
invoice be changed?
If you're a Company Administrator (user role CompanyAdmin ), you can change the invoice recipient's email address via:
My SupplyOn → Administration → Contract & Invoice → Company Data / PID Maintenance → Contacts
Not sure who has this role in your company?
Get in touch via our contact form .
How can a purchase order number be added to the SupplyOn
invoice?
Please let us know your order number using the contact form. Also include your customer number and the invoice number.
How can a different invoice recipient be specified for the SupplyOn invoice?
Please send us an official document on your company letterhead via the contact form on the SupplyOn website, and include your customer number. Companies based in the EU should also provide their VAT ID.
How can the invoice recipient for the SupplyOn invoice be changed?
Please note: Changing the invoice address will also update the company data registered on the SupplyOn platform.
If you're logged in as a SupplyOn Administrator ( CompanyAdmin ), you can update your details under “Administration” → Company Data.
Once updated, you can download the revised SupplyOn invoice under:
“Administration” → “Contract & Invoice” → “Invoices / Open Postitions”
Not sure who has this role in your company?
Get in touch via our contact form .
Why are we receiving an invoice from SupplyOn ?
Someone from your company with the SupplyOn CompanyAdmin role has ordered a paid connection
If you would like to know who placed the order, please contact us via contact form .
How can the orderer name on the SupplyOn invoice be changed?
Please send us the orderer name via the contact form – including your invoice number and customer number.
We will then update the name on your SupplyOn invoice.
Where can a proof of payment be sent?
A proof of payment is generally not required, as your payment is processed automatically.
However, if SupplyOn connections have already been deactivated or deactivation is imminent, please send us your proof of payment via the contact form .
Can the SupplyOn invoice also be sent by post?
Postal delivery is not available.
SupplyOn invoices are sent only by email in digital format.
Can the invoice date on the SupplyOn invoice be changed?
For tax reasons, it is not possible to change the invoice date on the SupplyOn invoice.
What are the payment terms for the SupplyOn usage fee?
The invoice is due upon receipt at the date specified on the invoice.
Payment terms: 30 days net
Is monthly billing available for the SupplyOn usage fee?
Monthly billing of the SupplyOn fee is not available.
Invoices for all SupplyOn services are issued annually in advance.
The first invoice is sent in the month following your company’s registration.
If additional services are booked during the contract year, a pro-rata invoice is issued for the remaining period up to the end of the current contract year.
Is there an offer or quote for the SupplyOn usage fee?
The SupplyOn fees are fixed prices and non-negotiable.
Simply contact us if you would like to receive our price list.