Documentation

Electronic Supplier Initiated Change Request

Information for suppliers

What is an electronic supplier-initiated change request?

With Technical Reviews, customer companies can, for example, query and rate feasibilities of materials, parts or logistics services with the supplier. The “electronic supplier-initiated change request” process enables suppliers to create their own Technical Reviews to clarify and document certain supplier services.

The prerequisite for use is that the supplier has received the necessary rights from the customer.

Certificate management – for suppliers

What is certificate management?

Process overview

  1. The customer asks a supplier whether the supplier’s company possesses certain certificates. This process can be initiated with the help of a survey on SupplyOn.
  2. The supplier inputs the certificate information into the certificate management section on SupplyOn. In the process, the supplier uses automatic text recognition that applies artificial intelligence.
  3. The customer views the certificate information on SupplyOn and can make qualified business decisions based on the supplier’s certificates.

Verification of user accounts

Some customer companies require their suppliers to regularly check the SupplyOn user accounts in the company. The process is intended to ensure that SupplyOn user roles are assigned according to each user's task and that no unauthorized users can access customer data via SupplyOn.

Regular verification and confirmation is the responsibility of the User Administrator. The Customer decides whether and how often (e.g. every 6 months) it is necessary to check user accounts.

History

You can see the change history of the Technical Review under the menu item “History”. The most important changes of the Technical Review are logged here.

Note: The change history is logged starting with the Technical Review status “Active”.

All attachments

You will find an overview of all file attachments under the menu item “All attachments”. Click on the file name to download the attachment.

Click on the title of the question in the “Link” column to view the corresponding question directly.

All actions

Under the menu item “All actions”, you will find an overview of all actions, no matter whether they were created by suppliers or customers.

Click on the title of the question in the “Link” column to view the corresponding question directly.

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