Forgotten password
If you have forgotten your password, please proceed as follows:
- Click on "Forgot password?"
- You will receive a message that an email for resetting your password will be send to you.
- Click on the link ("Please click here to define your new SupplyOn password") in the email you received, in order to set a new password.
- Enter your new password based on the password rules:
- At least 8, maximum 20 characters
- At least one capital – and one small letter
- At least one special character (-_/()$%&?!+*#<>)
- At least one number
- Repeat the entry and click on "Set Password".
- Now you will receive the information that your password was successfully reset.
You can now login on the platform as usual.
Unlock account by resetting your password
Here's how to unlock a locked account by resetting the password.
- Once you have entered the incorrect password you will see a red message.
- After entering a wrong password three times, you will get the following message.
At the same time you will automatically receive a link by email. With this link ("Please click here to define your new SupplyOn password") you can change your password and unlock your access.
For that follow the steps described in step 4 of the article Forgotten password. Your access will be automatically unlocked.