If you have forgotten your password, you can create a new one by following the instructions below:
- Open the page “Password forgotten“.
- Enter your user ID and your e-mail address. Click the button “Next step”.
- In some cases you will be directed to another page where you will have to answer your security question.
- A link is sent to you via e-mail. Please follow the link. Please note that the link will expire after one hour. Also make sure that the e-mail has not been blocked by your spam filter.
- You will then be redirected to a new website where you will be asked to enter a new password.
Please make sure to follow these rules, when creating a new password:
- You must enter at least 12 characters.
- You may only enter 20 characters.
- You must enter at least 1 uppercase letters.
- You must enter at least 1 lowercase letters.
- You must enter at least 1 special characters.
- The following special characters are allowed: -_/()$%&?!+*#<>=
- You must enter at least 1 numerical characters.
- Choose a password that is hard to guess.
You now have access again to SupplyOn services and can work with SupplyOn as usual.
Notes:
Please note that you can only request your password if your access hasn`t already been blocked after several attempts. The message “ Error while logging in: ACCOUNT_LOCKED_LOGON ” will be displayed on the login page if access has been blocked.
If the link that you have received by e-mail has already expired, please start the process again with step 1.