Where can the supporting documents for the SupplyOn contract be found?
The supporting documents for the SupplyOn contract – including the Terms and Conditions, Service Specification and Privacy Notice – are available at:
https://www.supplyon.com/contract/
Does the SupplyOn contract end automatically?
The SupplyOn contract is automatically renewed for 12 months unless it is terminated in writing at least three months before the end of the current contract year.
What is the duration of the SupplyOn contract?
The SupplyOn contract runs for 12 months and is automatically renewed for another 12 months unless we receive a written termination at least three months before the end of the contract year.
Where can start and end dates of the SupplyOn contract be found?
If you are registered with SupplyOn as a Company Administrator (user role CompanyAdmin ), you can view the contract start date and the current contract year end under Administration → Contract & Invoice → Contract Maintenance.
How can the SupplyOn contract be terminated?
Please send us a signed document via the contact form at least three months before the end of the contract year – including company name, date, and contract number.
If you are registered with SupplyOn as a Company Administrator (user role CompanyAdmin ), a simple message with this information is sufficient. A signature is not required in this case.
How can SupplyOn connections or services be terminated?
Please send us a signed document via the contact form – including your company name, date, contract number, and the connections or services you wish to terminate.
If you are registered with SupplyOn as a Company Administrator (user role CompanyAdmin ), a simple message with this information is sufficient. A signature is not required in this case.
Is immediate termination of the SupplyOn contract possible?
Please let us know the reason for your early termination.
If your business relationship with your customer has ended, we also require a confirmation from your customer along with the contract number.
How can a company from our group join an existing SupplyOn contract?
The company is not yet registered:
In the first step of the registration, enter the join number. You can get this from the Company Administrator of the contract holder.
The company is already registered, or step 1 of the registration is complete:
If a company from your group would like to join an existing SupplyOn contract, we require confirmation from the Company Administrator (user role CompanyAdmin ) of the respective contract partner.
Not sure who the Company Administrator is?
Please contact us via our contact form :
How can a termination be withdrawn?
Please send us a signed document via the contact form , including the contract number and the connections for which you would like to withdraw the termination.
If you are registered with SupplyOn as a Company Administrator (user role CompanyAdmin ), a simple message with this information is sufficient. No signature is required.
When is the termination confirmation sent?
The termination confirmation is sent once your request, and all required documents have been reviewed.
You will receive the confirmation via email through our ticketing system.
How can joined companies or sites be removed from the SupplyOn contract?
Please send us a signed document via the contact form , including contract number and company name and DUNS number of the companies or sites to be removed from the contract.
If you are registered with SupplyOn as a Company Administrator (user role CompanyAdmin ), a simple message with this information is sufficient. No signature is required.
How can I get a copy of my SupplyOn contract?
Registration is completed online with acceptance of our Terms and Conditions (§ 3 Contract conclusion). For this reason, no contract copy is available.
You can find the Terms and Conditions here:
www.supplyon.com/contract
If you are registered as a Company Administrator (user role), you can download a sample contract via: Administration → Contract & Invoice → Contract Maintenance
When will terminated SupplyOn connections be deactivated?
The termination takes effect at the end of the contract year.
If you are logged in as a Company Administrator (user role CompanyAdmin ), you can view the deactivation date under:
My SupplyOn → Administration → Contract & Invoice