There are the following options for correcting errors:

1. You cannot make corrections yourself, as you have changed your invoice's layout and the data extraction must be adjusted. Example.

   Beispiel:
   A value that was previously read out on the previous invoice is missing. For example: The currency was previously "EUR" and is now empty, although the currency is included on the PDF invoice.

   Please use the Support form to request corrections in the data extraction. Submit the PDF invoice with a description of the error and the PDF layout.
    

2. The order you invoiced is not yet provided for SupplyOn eInvoicing. You can see this because the order is not included in the list of orders to be invoiced. Create the invoice as before.
    

3. You can correct the invoice in your system, create a new PDF invoice and upload this again in SupplyOn eInvoicing.

   ​Examples:
   Address data or formats were changed. For example, the street is now in line 4 instead of line 3 as before. Change the address data so that the street is consistently in line 3.

The following actions can cause errors:

  Upload PDF invoice

  Upload and send PDF invoice

  Send PDF invoice with e-mail subject

  Send PDF invoice with e-mail address

The data extraction of the PDF file takes up to 48 hours. If your PDF invoice displays the status Data extraction in the invoice list, it is not an error. 

You receive an automatically generated e-mail with the success message for each successfully uploaded invoice.

NOTE: We recommend a rule in your e-mail program for e-mails with the sender "eInvoicing@supplyon.com" and the subject "SupplyOn eInvoicing SUCCESS…" be created, provided you only want to be notified in the event of an error. The rule can automatically move emails to a defined folder. Then you will only want to be notified in case of an error. Can I omit the paragraph?