Documentation

The extended error analysis in accordance with Ishikawa – also known as the Cause-Effect-Diagram – helps you to check the possible error sources to find the correct root cause.

The 8D report evaluation shows the quality of the content of an 8D report.

In step 8D, you can find information about “8D report evaluation”. The link shows if the evaluation can be entered optionally (“optional”) or if it was requested by the customer (“mandatory”). You can display the evaluation by clicking the link “8D report evaluation”.

Select a radio button for your evaluation of the step. You can add a comment to each category. In some cases, a text in the comment field indicates which information is needed.

Your customer might possibly allow the referencing of an existing 8D report instead of creating a new 8D report. A requirement for this is that an 8D report be available for the same complaint. In this case you can either enter the complaint number or select the process from a list.

Simple search

Enter a complaint ID, name, description and/or a part number and click on the “Search” button.

Advanced search

Click on the “Advanced search” link to show further search criteria. You can limit the complaint list, e.g. according to the status of the complaints, or view complaints of a specific site. Select a search condition and enter your search criterion via the dropdown menu. You confirm the search with the “Search” button.

Reminders from Bosch in case of missed due dates are not sent from the Problem Solver. Missed due dates are tracked directly by Bosch.

The supplier uses this page for entering the root cause.

You can use the 5-Why analysis as an aid for determining the real root causes. To do this open the “5-Why analysis” area, enter a possible root cause and ask why the problem has occured as often as is meaningful. Usually the last Why you answered meaningfully is the actual root cause that you can take over into the root cause item. The text of the last Why is automatically transferred as the description in the D4 root cause.

Example

The “Tasks” tab shows all tasks that are connected with 8D reports of all customer complaints.