Documentation

As SupplyOn-Administrator at your company, in addition to assigning roles for a user, you can also enable the user to access process-specific data in the “Service settings” tab. You must first assign the user the respective role before you can further edit the user in the service settings.

The tabs that are displayed in the service settings depend on the roles that have been assigned. Assuming you possess the respective roles, here you can manage teams, customer responsibles or the settings for the Supply Chain Directory (SCD).

The “User management” page shows you a list of users at your company who you can manage as SupplyOn administrator. You can select and search for users in this list in order to change user details. Click on the corresponding user ID in order to do this.

You can use standard filters to restrict the number of users shown in the list:

“My work area” is the page in SupplyOn user administration which helps the company's SupplyOn administrator to carry out routine tasks.

As the company's SupplyOn administrator, you will see the following tasks on the “My work area” page:

As a supplier, click on the “Save and submit” button to save and send additions or changes that you have made to your customer. You can decide which areas you want to send by selecting the checkboxes.

As soon as information is available for a D-step the checkbox for sending is automatically activated.

Important: A D-step can only be forwarded when the previous D-steps or areas have been edited.

On this page you enter all required data for the actions. Mandatory fields have an asterisk (*). To close an 8D report it is also necessary that the validation information be given under “D6: Implemented corrective actions”.

Click on “OK” after you have entered all required information. The action will be added in the “Draft” status until sending to the customer; you can still change or remove the action.

Please note that an action can no longer be changed as soon as you have entered the current implementation date.

As a supplier you see all users of your company on the “Add team member” page.

Activate the checkbox and click on “OK” to select team members.

The search allows you to search specifically according to users – e.g. via surname.

On this tab you see the customer’s data. In addition to the basic details regarding the customer, site or contacts, you will also find information on the complaint here.

The contacts on the customer’s page are listed in the “Customer Contacts” area. You also see additional e-mail recipients selected by the customer here.

A date can be entered in sections D3 and D6 for “delivery correct parts (clean date)”. The date indicates when correct/error-free parts will again be delivered to customers once all containment actions (in D3) or corrective actions (in D6) are implemented.

As soon as a D3 action (or D6 action) has been implemented (i.e. the actual implementation date has been entered), the date for “delivery correct parts (clean date)” can be entered.

As an addition to the preventive actions, the Problem Solver provides you with the option of performing a simplified form of the Drill-Wide analysis. The Drill-Wide analysis supports you here in tracking solutions for the original problem for other sites, products or lines.

The “Complaints” tab shows the complaints that were added by the customer for your company unit. You open complaints by clicking on the complaint title.

Only ongoing complaints: Only shows complaints that the customer has not yet closed or cancelled. When you deactivate the option you are shown all complaints – regardless of the status.