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Order is not valid

SupplyOn Portal - Invoice Upload via CSV or Excel

Order is not valid

Order not yet confirmed (in SCM / AirSupply)

Order does not appear in Invoing

The customer has sent the order outside SupplyOn / AirSupply, therefore no reference can be made in Invoicing and therefore the invoice must be created outside SupplyOn as well.

Order not yet confirmed in SCM

Many customers expect you to confirm an order before you can invoice it. If your order does not appear in the list of billable items, it has not yet been confirmed.

If one has still the old eInvoicing UI, the process and the error message is the same. If the new one is turned on there will be no error message, see the following video.

eInvoicing error message
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Order not yet confirmed in AirSupply

You have received the order on AirSupply, but the collaboration on the order is not yet complete. Please make sure that you have accepted the order on AirSupply in advance. The order must have the status "Open", "Received" or "Partially received" for it to be billed.

No_Confirmed_Order

Please make sure that the order line number appears in the same way in the CSV file as in the AirSupply / SupplyOn SCM application.

AirSupply Upload complete
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  • Getting started
    • Benefits of Uploading invoices
    • Technical and content requirements for CSV
    • Technical and content requirements for Excel
  • Invoice Creation with CSV
    • Editing CSV files with MS Excel
    • Step 1 - Example invoice
    • Step 2 - Create CSV export
    • Step 3 - Routing data
    • Step 4 - Generate the CSV file
    • Transmitting CSV invoices
  • Invoice Creation with Excel
  • Error handling for CSV
    • Content errors
    • Error in file formatting - Format setting
    • Error in the file structure
    • Errors detected by the customer
    • Invoice number has already been used
    • Order is not valid
    • Routing triple is faulty
    • Shipping notification was not created
  • Error handling for Excel
  • Archive rules

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