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Errors detected by the customer

SupplyOn Portal - Invoice Upload via CSV or Excel

Errors detected by the customer

If SupplyOn's validation of the invoice did not reveal any errors, these shall be transferred to the Customer's system. If, during processing, the Customer subsequently detects an error in the invoice on his side, he shall do the following:

  • He will notify you outside SupplyOn eInvoicing (e.g. by e-mail) and/or
  • He sets the customer status for the invoice in SupplyOn eInvoicing to "Document rejected".

The status is visible on the 'Sent' tab in the SupplyOn eInvoicing Invoice list.

Vom_Kunden_fehler

Corrections are not possible for an invoice that has already been successfully sent to the customer by SupplyOn eInvoicing. Therefore, you must create a credit note with reference to the invoice and send it to SupplyOn so that the billable quantity of the referenced request document (e.g. an order or a shipping notification) is reduced within SupplyOn Logistics and Finance or AirSupply.  You may then have to create a second corrected invoice and send it to SupplyOn eInvoicing.

Then create a new corrected invoice and send it to SupplyOn eInvoicing.

If you have any questions about the customer's rejection of the invoice, please contact the appropriate department at the customer's premises.

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  • Getting started
    • Benefits of Uploading invoices
    • Technical and content requirements for CSV
    • Technical and content requirements for Excel
  • Invoice Creation with CSV
    • Editing CSV files with MS Excel
    • Step 1 - Example invoice
    • Step 2 - Create CSV export
    • Step 3 - Routing data
    • Step 4 - Generate the CSV file
    • Transmitting CSV invoices
  • Invoice Creation with Excel
  • Error handling for CSV
    • Content errors
    • Error in file formatting - Format setting
    • Error in the file structure
    • Errors detected by the customer
    • Invoice number has already been used
    • Order is not valid
    • Routing triple is faulty
    • Shipping notification was not created
  • Error handling for Excel
  • Archive rules

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