There are Filter in the Filter Section to search for specific Supplier by:

• Supplier ID
• DUNS
• Supplier Name

further filter:

• Status: the status of a complaint

There are following statuses in 9S for transactions possible:

• Draft: The seller started entering data but did not start the complaint yet.
• In Progress: The seller reported a complaint and is working on counter measures.
• Closed: The complaint has been closed by the buyer.
• Rejected by Supplier:  The Supplier rejected the complaint and is now waiting for buyer response.
• Cancelled: The buyer cancelled the 9S.
• Closure Requested: The supplier requested the buyer to close the complaint.

The numbers in the left area give information about how many suppliers have complaints with the named status (e.g.  "With Open Complaints")

A status can be empty if it is not used by the buyside company.

It is possible to click on elements of the charts to filter them or the other charts on the page.

Counting System

• Only the latest version of a complaint is counted.

Current Complaints per Status

Gives an overview of the total number of complaints, their status and share of the total.

A status which is not used by the buying company will not appear here.

The number in the center shows the whole amount of complaints, resp. a filtered value.

You can get detailed information (e.g. Percentage, Numbers) by hoovering over specific category.

List of Supplier per Status

A list of suppliers with the number of their complaints, grouped by their status.

Suppliers without any complaint will not appear in this list.

Please note that it is also possible to download the list as xlsx, or csv. To do so, click on the three dots in the upper right corner of the KPI and press download.

Complaints per Status and Month

This stacked column chart is an overview of the development of complaints over the year on a monthly base.

Please note that the historical evaluation is currently not full filterable.