Documentation

You can choose from a number of solutions, depending on whether the document has already been sent or not.

Creation of a credit note

 If you have already sent an invoice to your customer and you determine that it needs to be corrected, select the symbol “...” of the document to be corrected in the invoice list. Then select “Create supplementary”.

You can now select from a range of types depending on your customer configuration:

General

You can use the left navigation bar under “Settings” to individually determine whether and how frequently you would like to be informed by email about Invoicing events. 

As a rule, you can set the following notifications:

Performance Management is an individually configurable service offered by SupplyOn. It permits to define Performance KPIs and track them in close coordination between customer and supplier. The service offers easy to use configuration and clearly structured navigation to present KPIs and useful details. Performance Management isn't only a KPI overview but also contains collaboration features (e.g. comment function, KPI sharing, etc.) that enhance communication between customers and suppliers on continuous improvement topics. 

Information for suppliers

What is an electronic supplier-initiated change request?

With Technical Reviews, customer companies can, for example, query and rate feasibilities of materials, parts or logistics services with the supplier. The “electronic supplier-initiated change request” process enables suppliers to create their own Technical Reviews to clarify and document certain supplier services.

The prerequisite for use is that the supplier has received the necessary rights from the customer.