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Clearing Cache und delete Cookies

SupplyOn Customer Support

Clearing Cache und delete Cookies

In case of performance problems, it makes sense to clear the cache and cookies in your browser.

(In the newer browser versions you can clear them with the key combination "Ctrl + Shift + Del")

Google Chrome:

  • Click on the "Menu" in the upper right corner of Google Chrome and Open the Browser setting. You can recognise the menu by the three stacked dots.
  • Select the option "more tools".
  • Click on "Delete Browser data".
  • Via the dropdown-menu you can select for which time period you want to delete the cache data.
  • Click on the button "Delete Browser data"

 Mozilla Firefox:

  • Click on the library button (4 books) in the top right corner and select "History".
  • Click on "Clear Recent History".
  • Make sure the options
    • cookies
    • cache

are checked and click on "Delete now".

You will then receive a message that the history has been deleted.

Microsoft Edge:

  •     Select Settings and more  > Settings  > Privacy and services.
  •     Under 'Clear browsing data', select 'Choose what to clear'.
  •     Choose a time range from the Time range drop-down menu.
  •     Choose the types of data you want to clear. For example, you may want to remove browsing history and cookies but keep passwords and form fill data.
  •     Select 'Clear now'.
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  • SupplyOn Beginners
    • (First) Access to your SupplyOn Processes
    • Update of the company data
    • Forgotten password
    • Unlock account by resetting your password
  • Ordering
    • Access to your order
    • Check order data
    • Supplier Reference
    • Confirm Order & Confirmation Status
    • Order change by your customer
    • Printing, saving & downloading of an Order
    • Create new order recipient/ create access
  • Invoicing
    • Invoice Header Details
    • Line Items
    • Suppliers-/ Customers information
    • Partial invoice for the quantity or for the price
    • Invoice creation from scratch
    • Totals and Attachments
    • Print invoice
    • Save as draft & download Invoice
    • Invoice creation with a CSV file
    • Invoice creation from order
    • Checking and sending of an invoice
    • Create correction document for an invoice
    • Archiving invoice
    • Creation of invoice without order
    • The invoice list
    • Payment Request (Invoice Payment)
    • Invoice creation not possible
    • Invoice creation - Payment information
    • Additional invoice information
  • Airbus
    • Master Data – Contact Persons (Airbus)
    • Master data - Change of the company master data (Airbus)
    • Master data - Change of user data (Airbus)
    • Master Data - Value Added Tax Number (Airbus)
    • Access to a Purchase order (Airbus)
    • Checking and approving a Purchase order (Airbus)
    • Confirm or reject purchase order (Airbus)
    • Purchase order overview (Airbus)
    • Status of a Purchase order schedule line (Airbus)
    • Invoicing from purchase order (Airbus)
    • Invoicing – Invoice header details (Airbus)
    • Invoicing - Supplier‘s and Customer’s information (Airbus)
    • Invoicing - Line items (Airbus)
    • Invoice Creation - Transfer values to further positions (Airbus)
    • Invoicing – Totals (Airbus)
    • Invoicing – Attachments (Airbus)
    • Master data - Commercial registration number (Airbus)
  • Technical References
    • Technical requirements for the use of the platform
    • Fix performance problems
    • Clearing Cache und delete Cookies
    • Disable pop-up blocker for SupplyOn

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