Option 1:

Delete the temporary internet files (Cache) and the cookies in your browser.

See also article Clearing Cache and delete cookies

Option 2:

Test the current connection speed between SupplyOn and your computer. A speed test is available for this purpose on the SupplyOn page.

Option 3:

Check whether your settings match the Technical requirements for the use of the platform.

Option 4:

If you have internet access on another computer outside your company, please test the connection speed on this computer.

If the performance problems only exist within your company network, please contact your internal IT department.

Option 5:

If you have the opportunity, please log on to another computer within your company network to rule out a local problem on your computer. If the performance problems only occur on your own computer, ask your internal IT for support.

NOTE: Should the performance problems persist despite your efforts, our Customer Support will gladly assist you at any time.