如果您在使用SupplyOn时遇到问题或错误，并就此与客户支持部门联系，支持部门有可能会要求您启用支持访问。
利用这一功能，客户支持人员可以访问您的用户账户，而无需知道您的密码。
只要客户支持人员激活 "启用支持 "选项卡，用户就可以通过 "管理"->"我的用户账户 "获得支持访问。
可能出现的问题:
用户对 "启用支持"选项卡的可见时间是多久？
可能性1：该选项卡被客户支持部门设置为可见。客户没有激活支持访问 -> 该选项卡在48小时后会被停用。
可能性2：该选项卡已被客户支持部门设置为可见。客户激活支持访问 -> 标签在客户定义的时间内保持活跃（+1小时）。
在激活支持访问期间，我能否继续在SupplyOn系统中工作？
可能性1: 在客户支持人员激活访问并切换到用户账户时，用户已经登录 -> 您可以继续在SupplyOn系统中正常工作。
可能性2：用户已经注销，想要登录，而客户支持人员已经切换到用户账户 -> 无法访问
客户支持人员会在分析完成之后终止访问。
支持访问是否安全？
SupplyOn保证满足所有法律要求，并保证数据的保密性。该功能专门用于解决问题。
Possible questions regarding the support access functionality:
How long is the "enable support" tab visible for the user?
Option 1: The Customer Support made the tab visible but the user does not activate the access ->The tab will disappear after 48 hours.
Option 2: The Customer Support made the tab visible and the user activates the access -> The tab will be visible until the end of the time frame that the user defined (+1 hour)
Can I still use SupplyOn while the support access has been enabled?
Option 1: The user is logged on and the support agent is accessing the account via the support access function -> The user can continue working in SupplyOn
Option 2: The user is not logged on and the support agent is accessing the account via the support access function -> The user cannot log in
As soon as the support agent has completed the anaylsis the support access will be ended by the agent.
Is the support access function secure?
SupplyOn guarantees that all legal regulations are maintained as well as the confidentiality of all data. Your access data is used exclusively to solve the issue handled here.