With the ‘Escalation Overview’ you can display all suppliers which have an escalated service. Meaning all suppliers who did not complete the PID registration or did not book the Service Connect with your company despite the follow-up actions from SupplyOn.
How does the supplier receive the status ‘Escalated’?
If a supplier has not added the Connect service within 28 days or a new supplier has not registered on SupplyOn within 28 days after the rollout, the supplier will be escalated to the customer exactly after 28 days.
A specific button for this overview is the ‘Sort Escalation Dates’, which allows you to sort your suppliers by escalation dates. Click once to get dates from oldest to newest date. Click a second time to get your dates sorted from newest to oldest.
The result list will look like this:
- This supplier has the status ‘escalated’ for the service WebEDI. The escalation took place on 25 September 2018.
- The supplier has a second service (Sourcing) which is currently in PID registration.
- In the area ‘Convinced Suppliers’ you can see all suppliers which were escalated in the past, but where the escalation has been resolved and the supplier is in the regular registration process again or has already been activated.