In this tab you will receive further information in case your supplier is in retention for one or more services.
Retention means, that the Supplier has not paid the SupplyOn fees for a service or has cancelled the contract for a service. The Retention phase starts 35 days before the supplier will be deactivated.
Only SupplyOn can set the status ‘Retention’ in the SupplyOn application.
- Here you will find the contact dealing with the retention on supplier side.
- In the column ‘Services’ you will find the service which is in retention, in this case WebEDI.
- Here you can find the activation date for this service.
- The third column gives you the date when this service will be deactivated for this supplier in case he does not pay the SupplyOn fees.
- In this column you will find the ‘Retention reason’. Please find an overview of the retention reasons below.
- Here you will see comments concerning this case.
- If you would like to add a comment yourself, you can do so by using the input line and confirming with ‘Add Note’.
- In case you do add a comment please save it by clicking ‘Save’
| Retention Reason | Explanation |
|---|---|
| Non-payment | Supplier is not paying the SupplyOn fees |
| Cancellation at end of contract year | Supplier cancelled his contract with SupplyOn on schedule by the end of the contract year |
| Cancelled - joining master contract | Supplier is not paying the SupplyOn fees as the supplier joined a master contract |
| Non-payment - Insolvency | Supplier is not paying the SupplyOn fees due to insolvency of the supplier |
| Buyer Disconnect | Buyer decided to cancel the supplier |
| Change from PROFESSIONAL to CONNECT | Change in SupplyOn Contract model, downgrade from Professional to Connect |
| Change from CONNECT to PROFESSIONAL | Change in SupplyOn Contract model, upgrade from Connect to Professional |
| Non-payment - no / low usage | Supplier is not paying the SupplyOn fees due to no/ low usage |
| Non-payment - no/low business relationship | Supplier is not paying the SupplyOn fees due to no/ low business relationship with buyer |
| End of contract year - no / low usage | Contract has been cancelled on schedule due to no/ low usage |
| End of contract Year - no/low rel.ship | Contract has been cancelled on schedule due to no/ low usage |
| End of contract year - price / benefit | Contract has been cancelled on schedule due to price/benefit |
| Non-payment - Retention Tool | Supplier is in Retention due to non-payment but a follow-up by the SupplyOn Customer Support is still ongoing |