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E-mail notifications for buyers

SupplyOn Rollout Cockpit

E-mail notifications for buyers

In the rollout process there are two user groups at the buyside. The buyside users having the following roles SLMROCAll or SLMROCManager and the Service User. In this article you can see the emails that the respective user group receives and what these e-mails look like. Please just click on the icons next to the text.

During the rollout process, different emails are sent to the buyer contact person that you have uploaded into the Rollout Cockpit (=Service User). How these emails look like, you will find in the following sections.

 

Email Notification to the buyside when the supplier finished the service registration

Who will receive the message? - Users with the role SLMROCAll or SLMROCManager and the Service User.

Dispatch is in real time.

 

ROC_ E-Mail_Notif_Buyer_1

 

E-Mail Notification when the supplier is escalated to the Buyside
 

The SupplyOn call center is actively contacting the supplier during the Registration process. If the supplier does not register at the end of the Registration process, the call center will set-up an escalation reason and the buyside will be automatically notified.

Who will receive the message? – Users with the role SLMROCAll or SLMROCManager and the Service User.

 

ROC_ E-Mail_Notif_Buyer_2

 

E-Mail Notification when a Service Deactivation for the supplier is planned

When a supplier is planned for deactivation in SupplyOn System (e.g. Non-payment), the Buyside will be notified about the upcoming service deactivation.

Who will receive the message? – Users with the role SLMROCAll or SLMROCManager and the Service User.

 

ROC_ E-Mail_Notif_Buyer_3
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  • Rollout Cockpit - Introduction
  • Access the SupplyOn Rollout Cockpit
    • User Roles
    • Login to SupplyOn
    • Access the Rollout Cockpit
  • Mass Supplier Rollout Tool
    • The Mass Supplier Rollout Overview
    • Organise and Manage this Overview
  • Rollout with the Tool
    • Create a Rollout Project
      • Email Templates in the Tab ‘Onboarding Phases’
      • The Tab ‘Onboarding’
      • The Tab ‘Onboarding Phases’
      • The Tab ‘Logical File Names’
    • Create a Rollout Wave
    • Upload/Add Supplier Data
      • Possible Error Messages
      • Maximum Field Lengths
      • Verify Data
      • Manual Data Entry
      • Data Entry with Upload File
    • Start the Rollout
    • Create Network Links
    • Create Mapping ID
  • What Happens After Start Rollout?
    • Booking a Service Connect (Already Registered Supplier)
    • Automated Connect Booking - ACB (Already Registered Supplier)
    • E-mail notifications for suppliers
    • E-mail notifications for buyers
    • PID Registration – New Supplier
    • Joining a Contract
  • Monitoring - General Overview
    • The Search Mask
    • The Result List
    • The Supplier Details Tabs - Service ‘Overview’
      • Tab ‘CR Creation’
      • Tab ‘Comments’
      • Tab ‘Retention’
      • Tab ‘History’
      • Tab ‘Master Data’
    • The Supplier Details Tabs - Specific SupplyOn Service
      • Tab ‘Contacts’
      • Tab ‘Buyer Paid Connect’
      • Tab ‘Escalation’
      • Tab ‘History’
      • Tab ‘Comments’
    • Monitoring - Specific Overviews
      • Supplier Overview
      • E-Mail Supplier Overview
      • Escalation Overview
      • Retention Overview
      • Registration Overview
      • Service Overview
  • My Tasks
  • Extras
    • Customized Email Templates
    • Retention Mailing
    • Flexible Fields
      • Assign and Remove Flexible Fields to and from an Already Registered Supplier
      • Assignment of Flexible Fields during the Rollout Process.
      • Create, Change and Delete Flexible Fields
      • Use Cases for Flexible Fields
    • Notifications
    • Service-Specific Contacts
    • Customer GTC Document Maintenance
  • Download Area
  • ROC Glossary

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