Users from a customer company and suppliers can be participants of a discussion.
Tip: Since all participants of a discussion can see all replies from each other, please be aware of not inviting competitors by E-Mail.
Adding recipients underlies certain rules that vary according to the SupplyOn Service you use.
Note: Messages that do not relate to a business transaction cannot be created by supplier companies.
Adding participants to a discussion (for suppliers)
Performance Monitor
As a supplier you can invite your own company, colleagues and individual users to a discussion linked to a supplier evaluation in SupplyOn Performance Monitor.
Problem Solver
As a supplier you can invite your own company, colleagues and the customer company to a discussion linked to a complaint of SupplyOn Problem Solver.
Sourcing
As a supplier you can invite your own company, colleagues and the customer company to a discussion linked to a request in SupplyOn Sourcing.
Hint:
If you invite your own company, all users having access to the process are addressed.
You can also add further recipients (e.g. user of your customer) by entering an e-mail address.
Adding participants to a discussion (for users of buying companies)
Performance Monitor
You can invite your own company (all users that have access to Performance Monitor role), colleagues, your supplier's customer responsibles and the supplier company to a discussion that is linked to a supplier evaluation of SupplyOn Performance Monitor.
Problem Solver
You can invite your own company, colleagues, your supplier's contact persons (customer responsibles) and the supplier company to a discussion linked to a complaint of SupplyOn Problem Solver.
Sourcing RFQ
You can invite your own company, colleagues, your supplier's customer responsibles and maximum one supplier company to a discussion linked to an RFQ in SupplyOn Sourcing.
If you invite a company, all users having access to the RFQ are addressed. Since you are only able to add one supplier company to a discussion, competitors cannot be invited at the same time.
You have the opportunity to invite customer responsibles who belong to a different company than the already invited users, but who are part of the same corporate group.
Sourcing Project
You can invite your own colleagues to a discussion linked to a project of SupplyOn Sourcing. You can also invite further users by entering their email address.
Hint regarding Performance Monitor and Problem Solver discussions:
If you invite the whole supplier company, all users of this company who have access to the corresponding process are addressed.
You can also add further recipients by entering an e-mail address. Please keep in mind not to invite competitors to the same discussion unintentionally by e-mail.