This article will provide general information on the automatic timeout for the service Problem Solver.
The timeframe for automatic logout due to inactivity for Problem Solver is set to 42 minutes and 30 seconds
5 minutes in advance, a pop-up window will appear and inform you about the upcoming logoff
What you can do in order to avoid the automatic logout:
In order to ensure your progress is saved regardless of the automatic logout, it is recommend to save progress as draft while working on the complaint
This possibility can be found in the header of the complaint and on the bottom of it
Can these settings be changed?
- These Settings cannot be changed since they are general settings which have been defined for reason of data security