Suppliers receive automated e-mail notifications about the creation/change/status change of complaints by the customer as well as overdue deadlines.
An automatic e-mail notification is sent out:
- When the customer creates a new complaint.
- When the customer changes a complaint (e.g. status change).
- With reminders when due dates are missed.
The e-mails are sent to all users that can edit the process in question. The customer can also specify "additional e-mail recipients". These do not need to have access to Problem Solver.
To view the additional recipients open the complaint and go to the the section "Additional e-mail recipients" within the area "Customer contacts".
With a click on the link in the e-mail notification the user can access the complaint directly.