The complaints in Problem Solver can have different statuses
The following overview shows what the individual process statuses mean and when they can be edited and by whom.
| Status | Description | Specific hints |
| Open |
·This status is set when the customer has created the process. ·The supplier can edit this process. ·The customer can set a process back to "Open" from another status. ·Actions/corrective actions are changeable depending on their status: -“Sent”: actions/corrective actions are editable. -“Cancelled”: action/corrective action is not editable anymore for the supplier |
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| Open by customer | The buyer requires a revision of the action. If all actions within an already transmitted section (e.g. D3) are in status „Open by customer“, the supplier cannot send an update of the 8D report to Bosch. It is necessary for the supplier to revise all actions before. | Only affects complaints from Bosch. |
| Accepted by customer | If an action is accepted by Bosch, the supplier can enter the actual implementation date and validation information (for D6 actions). | Only affects complaints from Bosch. |
| Rejected by supplier |
·The supplier can set the status from “Open” to “Rejected by supplier” when discovering that they are not responsible for this complaint. ·The supplier can’t change anything until the customer sets the status back to “Open”. |
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| Completed by supplier |
·The supplier can set the status from “Open” to “Completed by supplier” when all required information has been entered. ·The supplier cannot make any more changes. The actual implementation or validation of actions are exceptions here. ·The supplier can add attachments and change the people involved. |
Not available for Bosch suppliers. |
| Closed by supplier |
·The supplier can set the status from "Open" to "Closed by supplier" when all required information has been entered. ·The supplier cannot make any more changes. The actual implementation or validation of actions are exceptions here. ·The supplier can add attachments and change the people involved. |
Not available for Bosch suppliers. |
| Closed by customer |
·The customer has closed the complaint. ·The customer can set the "Closed by customer" status if no more activities regarding the complaint are required. ·The supplier can no longer change anything on the complaint. |
Bosch can close actions at any time. If this is the case, the supplier cannot make any further changes. Should changes be necessary nonetheless, the supplier shall get in touch with his responsible buyer at Bosch. |
| Cancelled |
·If the complaint is not relevant any more from the customer´s point of view (e.g. sent wrongly), the customer sets the "Cancelled" status. ·The supplier can no longer change anything on the complaint. |
The possibility to cancel complaints is deactivated for ZF. If the cancellation of an action is a possibility for a supplier, they can only make an annotation of the action. The reason needs to be entered in the comment area of the action. In addition, deadlines need to be set (current date). |