Flexible Survey: FAQs

There are generally two different possibilities to receive invitations to surveys:

• Via registered user accounts (see 1.):

  If the link within the invitation leads to a login-screen in which you have to insert your user ID and password, you have received the invitation for a registered user account. 

• Via E-Mail Access (see 2.):

  If the link within the invitation leads to a Login-screen in which you have to insert your password only or you are asked to register an E-Mail Access user first, you have received the invitation via E-Mail Access.

Since the possibilities slightly differ depending on the way the invitation was received, both will be listed separately. 

1. You have received the survey as a registered user

• How can I forward the Survey to a colleague?
  
  To forward the survey, please open the survey by logging in with your user credentials, open the survey and click on the button "Forward to Colleague". Please note that you can only forward the survey to colleagues who already have a SupplyOn user account. Furthermore, you cannot edit the survey after forwarding it.
  
   
• Why was my colleague invited to participate in the survey and not me?
  
  The survey is provided to SupplyOn users who have the required roles. The following roles are required to receive surveys: "BusinessDirectorySuplierStandard" and "SurveyRecipient". If your company does not have a user with the corresponding roles or if the customer requests this, the Company Admin can also be invited to the survey.
  
   
• Which user roles are required to receive and access survey notifications?
  
  To access a survey with an existing SupplyOn user account, you need the two following roles: "BusinessDirectorySupplierStandard" and "SurveyRecipient". If your company does not have a user with the corresponding roles or if the customer requests this, the Company Admin can also be invited to the survey.
  
   
• Why was the subsidiary invited to participate and the umbrella company was not?
  
  Your customer decides who will be invited to the survey. Please contact your customer contact person for further information.
  
   
• Why are several locations of my company group invited to the same survey?
  
  Your customer decides who will be invited to the survey. Please contact your customer contact person for further information.
  
   
• Why are my answers not saved after submitting?
  
  To make sure your data are saved, please wait a few seconds after pressing submit until the “Thank you” page appears.
  
   
• Why is the survey not displayed correctly?
  
  Please check your popup blocker, delete the cookies and/or close the browser. In case you were previously logged in with another user account, this may lead to a wrong survey view.
  
   
• The survey is already closed. How can I submit my answers afterwards?
  
  There is no possibility to open and answer closed surveys. To give your customer direct feedback, please contact your customer contact.
  
   
• We do not want to participate in any survey - How can I make sure that i do not receive any more reminders?
  
  Each survey can be rejected by logging in and rejecting it on the Welcome Page of the survey. A rejection without login is not possible.  Please contact your customer contact if you generally do not want to participate in any further surveys.
  
   
• Who is my customer contact regarding Surveys?
  
  There is no specific contact person for surveys. If you have any procedural or content-related questions, please get in touch with your known/usual purchasing contact(s).

2. You have received the survey as an E-Mail Access recipient

• How can I forward the survey to a colleague?
  
  To forward the survey, please open the link and complete the basic registration to access the survey. In the next step you have the possibility to forward the survey.  Please note that you can only invite colleagues via email and not existing users. In addition, you cannot edit the survey after forwarding it.
  
   
• Why was my colleague invited to participate in the survey and not me?
  
  The recipients of the survey are based on the contact information your customer has available from you. Please forward the survey(s) or contact your customer contact if the survey recipients are not correct.

  Why are my answers not saved after submitting?
  
  To make sure your data is saved, please wait a few seconds after pressing submit until the “Thank you” page appears.
  
   

• Why is the survey not displayed correctly?
  
  Please check your popup blocker, delete the cookies and/or close the browser. In case you were previously logged in with another user account, this may lead to a wrong survey view.
  
   
• The survey is already closed. How can I submit my answers afterwards?
  
  There is no possibility to open and answer closed surveys. To give your customer direct feedback, please contact your customer contact.
  
   
• We do not want to participate in any survey - How can I make sure that i do not receive any more reminders?
  
  Please open the link and perform a basic registration to access the survey and reject it on the welcome page. Please contact your customer contact if you generally do not want to participate in any further surveys.
  
   
• Why is the link below the due date in the email received additionally valid for 180 days?
  
  The due date determines how long you can complete the survey. No more data can be submitted after the due date.  The link is created generically and is always valid for 180 days, regardless of the duration of the survey.
  
   
• Who is my customer contact regarding surveys?
  
  There is no specific contact person for surveys. If you have any procedural or content-related questions, please get in touch with your known/usual purchasing contact(s).