Various processes can be mapped in SupplyOn Document Management. The three most common scenarios are depicted below.
Scenario 1 (customer driven)
The customer makes a new document available for which no supplier response is required (e.g. distribution of guidelines). The supplier receives an e-mail notification that a new document is waiting for him.
When creating the document the customer can specify one or more suppliers who should get an e-mail notification about the new or changed document. The supplier fetches the document from SupplyOn Document Management as and when required.
Scenario 2 (customer driven)
The customer makes a new document available to the supplier and expects it to be either accepted or rejected. Alternatively, the customer requires the supplier to send a specific document as a response to the inquiry.
In this scenario there are the following options:
Confirmation within a specific period (due date)
One or more reminders sent by e‑mail
Automatic acceptance after deadline
Scenario 3 (supplier driven)
The supplier can use a Document Management seller template in order to create supplier documents or requests to send to the customer. The template is created by SupplyOn consulting. The buyer receives the document/request via backend.
If it is a request, the customer can send answers. The customer answer will be shown to the supplier in the supplier "open/new" and "all" tabs and is referenced to the request in the table column "sent documents".